Author Archives: Rich Stillman

Why a SF restaurant that just eliminated its waitstaff matters to you

By | June 28, 2018

The New York Times published a story this week about a San Francisco upscale fine dining restaurant that just eliminated its waitstaff.  Why is this story is important? It’s a story about the need to constantly stay in touch with your market, to constantly remain open to change — in some cases, pretty dramatic change… Read More »

Two experts’ perspective on scaling sales

By | May 30, 2018

On May 2, 2018 100 revenue-responsible executives assembled for a fascinating discussion about Scaling Sales, hosted by iInnovate and featuring Steve Goldman and David C. Jones. This was not just another discussion of sales strategies and tactics. Steve and Dave went deep into how the art and science of sales has changed so dramatically over… Read More »

The Nightmare of “Ready Fire Aim”

By | February 22, 2017

The phrase “Ready, Fire, Aim” (as opposed to the traditional “Ready, Aim, Fire”) seems to be all the rage now. Do a Google search and there are over 29 million entries. A best-selling book (by Michael Masterson, a highly successful entrepreneur) carries the title. Aggressive start-up CEO’s seeking top performers weed out anyone with the… Read More »